Transcripts¶

URL¶

The API follows REST conventions. Perform an HTTPS GET to the URL with the format in which you’d like to receive data. The following response formats are supported, where CUID-33 is the call record id.

Format	Description and URL
json (default)	Returns a JSON array of the transcript. https://mynetwork.invoca.net/call/transcript/CUID-33?transcript_format=agent

Authentication¶

The API uses OAuth to validate access. The OAuth Token can be passed in two ways. The first way is to pass the OAuth Token in the header of the request. The second is to pass the OAuth Token like any other query parameter. Please note that the OAuth Token is a required parameter. OAuth Tokens may be generated from the Manage API Credentials page.

Query Parameters¶

The API takes the following optional query parameters:

Parameter	Description
transcript_format= (required)	Determines what format the transcripts are returned as, see response parameters below for information on each format.

Response¶

GET

/call/transcript/<call_record_id>?transcript_format=caller;

Get a transcript of the call for just the caller

Examples

Get transcript for the given call record CUID-33 with just the caller included

Endpoint:

https://mynetwork.invoca.net/call/transcript/CUID-33?transcript_format=caller

Format: application/json

Response Code: 200

Response Body:

[
  {
    "caller": "Orange, Awesome thank you, Have a good one"
  }
]

GET

/call/transcript/<call_record_id>?transcript_format=agent;

Get a transcript of the call for just the agent

Examples

Get transcript for the given call record CUID-33 with just the agent included

Endpoint:

https://mynetwork.invoca.net/call/transcript/CUID-33?transcript_format=agent

Format: application/json

Response Code: 200

Response Body:

[
  {
    "agent": "Which Color?, Okay I will look into that, Goodbye!"
  }
]

GET

/call/transcript/<call_record_id>?transcript_format=caller_agent_block;

Get a transcript of the call as a block

Examples

Get transcript for the given call record CUID-33 with both agent and caller included in a single block for each.

Endpoint:

https://mynetwork.invoca.net/call/transcript/CUID-33?transcript_format=caller_agent_block

Format: application/json

Response Code: 200

Response Body:

[
  { "agent": "Which Color?, Okay I will look into that, Goodbye!" },
  { "caller": "Orange, Awesome thank you, Have a good one" }
]

GET

/call/transcript/<call_record_id>?transcript_format=caller_agent_conversation;

Get a transcript of the call as a conversation

Examples

Get transcript for the given call record CUID-33 with both agent and caller included in the corresponding conversation order.

Endpoint:

https://mynetwork.invoca.net/call/transcript/CUID-33?transcript_format=caller_agent_conversation

Format: application/json

Response Code: 200

Response Body:

[
  { "agent": "Which Color?" },
  { "caller": "Orange" },
  { "agent": "Okay I will look into that" },
  { "caller": "Awesome thank you" },
  { "agent": "Goodbye!" },
  { "caller": "Have a good one" }
]

Endpoint:

https://mynetwork.invoca.net/call/transcript/<call_record_id>?transcript_format=<format>