Signal API

The Signal API is used to apply Signals and/or Custom Data Fields to specific calls (transactions) after the call has occurred.

This can be very helpful if you need to apply specific data from other systems if that data isn’t available during the call.

Signals can be any boolean value (e.g. sale, quote, etc), and Custom Data can be any alpha-numeric value (e.g. account type, customer quality score, etc).

Response Codes

Remember to check the HTTP status code returned. This helps greatly when debugging.

Status Code Meaning
200 OK Request was accepted with all Signals and Custom data applied properly
201 Created Request was accepted with the call_in_progress parameter set to true
400 Bad Request Attempted to make a request with an invalid API Version for route. Check the error message for any corrections to make
401 Not Authorized Invalid or missing oauth token
403 Forbidden Attempted to access an invalid resource or provided invalid data. Check the errors object in the response.
404 Not Found Provided a transaction ID that was not found, or if using call start time and other search filters, no matching call found

Request Parameters

Passed in “application/json” format.

Search Parameters

Used to find the call associated with the signal.

Required

transaction_id The ID of the transaction (Call leg) being reported on.

or

call_record_id The ID of the complete call being reported on.

or

call_start_time The start time does not have to be exact since clocks will not be perfectly synchronized. We will find the closest match (in combination with duration_in_seconds, if provided). See Timestamp Formats section below for descriptions of supported timestamps.

Note: If using call_start_time to match, instead of transaction_id, one or more of the following optional parameters is highly recommended. The optional parameters are ignored when using the transaction_id:

Optional

calling_phone_number ANI in E.164 format +country national_number; example: ‘+1 8885551212’.

duration_in_seconds Length of the call. Used for finding the call that drove the sale. Like start time, duration_in_seconds does not have to be exact, we use it to find the closest match.

advertiser_id_from_network ID from network field on advertiser; only calls within this advertiser will be considered (only allowed when reporting as network user, and advertiser must be in same network).

advertiser_campaign_id_from_network ID from network field on advertiser campaign; only calls within this advertiser campaign will be considered (campaign must be in the organization accessed via API).

network_id ID of the network.


Signal Parameters

Used to create the fields of a signal.

Required

name The name describing the signal event. For reporting a sale happened on a call, “Sale” is recommended. Other examples include “Free Trial”, “2yr Subscription”, “Cancellation.” This can be used elsewhere in the system and should be a small list of values meaningful to your organization. Names are matched case-insensitively, but we will preserve and use the casing of the first time the signal name is reported.

Optional

partner_unique_id Unique identifier, to distinguish between updating an existing signal (for example correcting a sale that was reported) versus adding a second sale to the call (for example a reservation made while on the call and then an add on item purchased later). Note: this ID only needs to be unique within the given transaction and name, so it can be as simple as “1”, “2”… or it can be a globally unique ID if desired. Defaults to empty string if not passed.

occurred_at_time This allows batching of signal results at a later time and still capture the exact time the signal event happened. See Timestamp Formats section below for descriptions of supported timestamps. Defaults to the time of the API request if not provided.

revenue Money with up to 2 decimal places (period separated). Assumed to be in the same currency as the organization that owns the signal being reported. Defaults to null if not passed. (Recommended to omit parameter if no sale occurred, instead of passing 0). Do not include formatting such as currency symbol or separators (i.e. commas).

value True or false as to whether the signal was met or not. Defaults to true if not passed. Can be a string ‘true’ or ‘false’, or 1 (true) or 0 (false), Yes (true), or No (false). These values are not case sensitive.


Custom Data Parameters

Apply Custom Data values to a call based on your Custom Data configuration.

The Custom Data Fields provided in a request must already exist in your Custom Data Configuration

Required

name The Partner (API) Name of the Custom Data Field you want to apply a value to. Visit your Custom Data Management Page to view your available Custom Data Fields.

value The value you would like to apply to the associated Custom Data Field for this call.


Additional Parameters

Required

oauth_token API token for authentication

Optional

call_in_progress True or false as to whether the call may still be in progress. Invoca will immediately return a 201 and empty response body when this is set to true. When the call finishes, Invoca will apply the signal. Defaults to false.

Note: call_in_progress can be passed, even when the call has already finished. However, Invoca will only check for required fields and all other errors will not be returned. It is highly recommended to use transaction_id in the search parameters. If call_start_time is used, please provide the calling_phone_number, as well as any other information you can provide, to help avoid matching with an earlier call.

Endpoint:

https://invoca.net/api/2018-02-01/transactions.json

Examples

All of these examples use POST requests, but we will also accept PUT requests with the same request format.

Examples using transaction_id (of the call) and providing a single signal with all available fields populated:

Endpoint:

https://invoca.net/api/2018-02-01/transactions.json

Request Body:

{
  "search": {
    "transaction_id": "00000000-00000001"
  },
  "signals": [{
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time": "1440607313",
    "revenue": "100.00",
    "value": "true"
  }],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response Code: 200

Response Body:

{
  "signals": [{
    "transaction_id": "00000000-0000000A",
    "corrects_transaction_id": null,
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time_t": "1440607313",
    "occurred_at_time": "2015-08-26T16:41:53Z",
    "revenue": "100.0",
    "value": "true"
  }],
  "call": {
    "transaction_id": "00000000-00000001",
    "corrects_transaction_id": null,
    "start_time_t": "1435993200",
    "call_start_time": "2015-07-04T07:00:00Z"
  }
}

Example using transaction_id (of the call) and providing multiple signals:

Endpoint:

https://invoca.net/api/2018-02-01/transactions.json

Request Body:

{
  "search": {
    "transaction_id": "00000000-00000001"
  },
  "signals": [{
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time": "1440607313",
    "revenue": "100.00",
    "value": "true"
  }, {
    "name": "quote",
    "occurred_at_time": "1440607313",
  }, {
    "name": "sale",
    "partner_unique_id": "2",
    "occurred_at_time": "1440607313",
    "revenue": "1,000.00",
    "value": "true"
  }],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response Code: 200

Response Body:

{
  "signals": [{
    "transaction_id": "00000000-0000000A",
    "corrects_transaction_id": null,
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time_t": "1440607313",
    "occurred_at_time": "2015-08-26T16:41:53Z",
    "revenue": "100.0",
    "value": "true"
  }, {
    "transaction_id": "00000000-0000000B",
    "corrects_transaction_id": null,
    "name": "quote",
    "partner_unique_id": "",
    "occurred_at_time_t": "1440607313",
    "occurred_at_time": "2015-08-26T16:41:53Z",
    "revenue": "",
    "value": "true"
  }, {
    "transaction_id": "00000000-0000000C",
    "corrects_transaction_id": null,
    "name": "sale",
    "partner_unique_id": "2",
    "occurred_at_time_t": "1440607313",
    "occurred_at_time": "2015-08-26T16:41:53Z",
    "revenue": "1,000.0",
    "value": "true"
  }],
  "call": {
    "transaction_id": "00000000-00000001",
    "corrects_transaction_id": null,
    "start_time_t": "1435993200",
    "call_start_time": "2015-07-04T07:00:00Z"
  }
}

Example using transaction_id (of the call) and providing a signals with custom data fields:

Endpoint:

https://invoca.net/api/2018-02-01/transactions.json

Request Body:

{
  "search": {
    "transaction_id": "00000000-00000001"
  },
  "signals": [{
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time": "1440607313",
    "revenue": "100.00",
    "value": "true"
  }, {
    "name": "quote",
    "occurred_at_time": "1440607313",
  }],
  "custom_data": [{
    "name": "channel",
    "value": "Paid Search"
  }, {
    "name": "line_of_business",
    "value": "Social"
  }],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response Code: 200

Response Body:

{
  "signals": [{
    "transaction_id": "00000000-0000000A",
    "corrects_transaction_id": null,
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time_t": "1440607313",
    "occurred_at_time": "2015-08-26T16:41:53Z",
    "revenue": "100.0",
    "value": "true"
  }, {
    "transaction_id": "00000000-0000000B",
    "corrects_transaction_id": null,
    "name": "quote",
    "partner_unique_id": "",
    "occurred_at_time_t": "1440607313",
    "occurred_at_time": "2015-08-26T16:41:53Z",
    "revenue": "",
    "value": "true"
  }],
  "call": {
    "transaction_id": "00000000-00000002",
    "corrects_transaction_id": "00000000-00000001",
    "start_time_t": "1435993200",
    "call_start_time": "2015-07-04T07:00:00Z"
  }
}

Example using transaction_id (of the call) and providing only custom data fields:

Endpoint:

https://invoca.net/api/2018-02-01/transactions.json

Request Body:

{
  "search": {
    "transaction_id": "00000000-00000001"
  },
  "custom_data": [{
    "name": "channel",
    "value": "Paid Search"
  }, {
    "name": "line_of_business",
    "value": "Social"
  }],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response Code: 200

Response Body:

{
  "signals": [],
  "call": {
    "transaction_id": "00000000-00000002",
    "corrects_transaction_id": "00000000-00000001",
    "start_time_t": "1435993200",
    "call_start_time": "2015-07-04T07:00:00Z"
  }
}

Example using call_start_time, all optional search fields, and all signal fields:

Endpoint:

https://invoca.net/api/2018-02-01/transactions.json

Request Body:

{
  "search": {
    "call_start_time": "1440607313",
    "calling_phone_number": "1234567890",
    "duration_in_seconds": "60",
    "advertiser_id_from_network": "1",
    "advertiser_campaign_id_from_network": "2",
    "network_id": "3"
  },
  "signals": [{
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time": "1440607313",
    "revenue": "100.00",
    "value": "true"
  }],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response Code: 200

Response Body:

{
  "signals": [{
    "transaction_id": "00000000-0000000A",
    "corrects_transaction_id": null,
    "name": "sale",
    "partner_unique_id": "1",
    "occurred_at_time_t": "1440607313",
    "occurred_at_time": "2015-08-26T16:41:53Z",
    "revenue": "100.0",
    "value": "true"
  }],
  "call": {
    "transaction_id": "00000000-00000001",
    "corrects_transaction_id": null,
    "start_time_t": "1435993200",
    "call_start_time": "2015-07-04T07:00:00Z"
  }
}

Timestamp Formats

The following formats are supported for both call_start_time and occurred_at_time.

All examples below correspond to a date time of 11 April 2016 at 1 PM Pacific Time.

Epoch: 10 digit timestamp in UTC seconds since 1/1/70, also known as Unix time_t. UTC milliseconds since 1/1/70 (which is the default in Javascript) are also supported, i.e. a 13 digit start time.

Example (10 digits): 1460404800

Example (13 digits): 1460404800000

Compressed: 17 digit timestamp always parsed in UTC.

Format: YYYYMMDDHHMMSSsss

Example: 20160411130000000

ISO 8601: Timestamp with +/- UTC offset or Z to indicate time is in UTC. Milliseconds are optional.

Format: YYYY/MM/DDTHH:MM:SS.sss+hh:mm

Example (UTC offset of +3 hours): 2016/04/11T23:00:00.000+03:00

Example (UTC offset of -7 hours): 2016/04/11T13:00:00.000-07:00

Example (UTC): 2016/04/11T20:00:00.000Z

Example (no milliseconds): 2016/04/11T13:00:00-07:00

Excel Compatible: Timestamp parsed in the timezone of the oauth token’s associated network. Milliseconds are optional.

Format: YYYY/MM/DD HH:MM:SS.sss AM/PM

Example: 2016/04/11 13:00:00.000 PM

Example (no milliseconds): 2016/04/11 13:00:00 PM

Note: The file upload user interface includes a timezone dropdown feature, which allows users to select which timezone this format is parsed in. Use the following to format Excel date cells: yyyy/mm/dd hh:mm:ss.000 AM/PM.

Example POST Request Using cURL

You can send call results to Invoca servers in the form of an HTTP POST or PUT. cURL is recommended because it is simple and preinstalled on most machines. Below is an example of a cURL request:

curl -k -H "Content-Type: application/json" -X POST -d '{"search": {"transaction_id": "00000000-00000001"},"signals": [{"name": "sale","partner_unique_id": "1","occurred_at_time": "1440607313","revenue": "100.00","value": "true"}], "custom_data": [{"name": "channel", "value": "Paid Search"}],"oauth_token": <YOUR OAUTH TOKEN>}'  https://invoca.net/api/2018-02-01/transactions.json

Errors

The Signal API clearly identifies errors when a request cannot be processed.

Invalid Inputs

If invalid parameters are passed, an error will be returned with a 403 response code.

For example, if a transaction_id or call_start_time are not passed in the request, the following error will be returned.

Response (403 Forbidden):

{
  "errors": {
    "class": "InvalidInput",
    "invalid_data": "transaction_id, call_record_id, or call_start_time must not be empty"
  }
}

If there are multiple issues with the request, we will do our best to package all of the issues together in one response message.

Example Bad Request

{
  "search": {
    "transaction_id": "0000000-0000000A"
  },
  "signals": [
    {
      "name": "sale",
      "custom_parameter_1": "12345"
    },
    {
      "revenue": "1,000",
      "value": "true"
    },
    {
      "name": "sale",
      "description": "duplicate"
    }
  ],
  "custom_data": [
    {
      "value": "no_name"
    },
    {
      "name": "no_value"
    }
  ],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response (403 Forbidden):

{
  "errors": {
    "class": "InvalidInput",
    "invalid_data": "The following params in 'signals' are not supported in this version: custom_parameter_1, description; signals[1] 'name' is required; 'name' for signals[0] and signals[2] must be unique; 'name' for custom_data[0] is required; 'value' for custom_data[1] is required"
  }
}

Record Invalid Error

In the case that we are not able to find all of the issues in the request before processing, we will package up any errors that occur during processing with the following error response:

Response (403 Forbidden):

{
  "errors": {
    "class": "RecordInvalid",
    "invalid_data": "Validation failed: Signals are limited to 100"
  }
}

Record Not Found Error

If no record is found for the search parameters that are passed in the request, an error will be returned with a 404 response code. For example, if a call cannot be found for the search parameters passed, the following error will be returned.

Response (404 Not Found):

{
  "errors": {
    "class": "RecordNotFound",
    "invalid_data": "No call found. Please refer to the documentation."
  }
}

Permission Errors

If you do not have access to the Signal API, the following error will be returned with a 403 response code.

Response (403 Forbidden):

{
  "errors": {
    "class": "UnauthorizedOperation",
    "invalid_data": "You do not have permissions to perform the requested operation."
  }
}

Authorization Errors

If you do not have access to the advertiser_id_from_network, advertiser_campaign_id_from_network, or the network_id an error will be returned with a 403 response code. For example, if you pass an advertiser_id_from_network that you do not have access to, the following error will be returned.

Response (403 Forbidden):

{
  "errors": {
    "class": "UnauthorizedAdvertiser",
    "invalid_data": "You do not have access to this advertiser"
  }
}

Updates and Idempotency

Signals:

Signals are considered unique by a combination of name and partner_unique_id. For example, if you make two requests with the same name and partner_unique_id, the other params in the second request will update the original signal’s fields

Therefore, if you make two requests with the same params, the signal will not be updated nor will a new one be made. It is safe then to re-post API requests without fear of duplicate data.

If you change the partner_unique_id, a second signal of the same name will be associated with the transaction.


Example of creating two signals (on a single call) then updating one

HTTP POST parameters - first request (creates both signals, which are valid due to unique partner_unique_id):

{
  "search": {
    "transaction_id": "00000000-00000001"
  },
  "signals": [{
    "name": "Quote",
    "partner_unique_id": "1"
  }, {
    "name": "Quote",
    "partner_unique_id": "2"
  }],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response (200 OK):

{
  "signals": [{
    "transaction_id": "00000000-0000000A",
    "corrects_transaction_id": null,
    "name": "Quote",
    "partner_unique_id": "1",
    "occurred_at_time_t": "1440607999",
    "occurred_at_time": "2015-08-26T16:53:19Z",
    "value": "true"
  }, {
    "transaction_id": "00000000-0000000B",
    "corrects_transaction_id": null,
    "name": "Quote",
    "partner_unique_id": "2",
    "occurred_at_time_t": "1440608000",
    "occurred_at_time": "2015-08-26T16:53:20Z",
    "value": "true"
  }],
  "call": {
    "transaction_id": "00000000-00000001",
    "corrects_transaction_id": null,
    "start_time_t": "1435993200",
    "call_start_time": "2015-07-04T07:00:00Z"
  }
}

HTTP POST Parameters - second request (updates first request):

{
  "search": {
    "transaction_id": "00000000-00000001"
  },
  "signals": [{
    "name": "Quote",
    "partner_unique_id": "1"
  }],
  "oauth_token": "<YOUR OAUTH TOKEN>"
}

Response (200 OK):

{
  "signals": [{
    "transaction_id": "00000000-0000000C",
    "corrects_transaction_id": "00000000-0000000A",
    "name": "Quote",
    "partner_unique_id": "1",
    "occurred_at_time_t": "1440607999",
    "occurred_at_time": "2015-08-26T16:53:19Z",
    "value": "true"
  }],
  "call": {
    "transaction_id": "00000000-00000001",
    "corrects_transaction_id": null,
    "start_time_t": "1435993200",
    "call_start_time": "2015-07-04T07:00:00Z"
  }
}

Note: even though this second request was an update to the first and will appear in reports as updating the first signal, a new signal transaction ID is returned. This is because a correction has been made to the first signal, and this new transaction ID is what will appear in webhooks and the Transactions API.


Custom Data:

Custom Data fields are considered unique by their name only.

Each request made will apply a correction to the target call and override any existing Custom Data Field values for the provided fields.

Therefore, subsequent requests will create corrections and appear as though the original call was updated.

Note: Any signals provided or associated previously with the call with also reflect these new Custom Data values.

Best Practices

Applying Many Signals to a Single Call: Batching your Signal applications into a single request is the most performant way to apply many signals. You may not include more than 10 signals in a single request. If you need to apply more than 10, batch your requests into as few groups of 10 as possible.

Note: As signals are applied to the call, the response time of the API will increase with each signal added. In extreme cases, this can cause the request time to exceed the 120 seconds API timeout resulting in an 504 Gateway Timeout HTTP response.

# FAST: Apply multiple signals in a single request
curl -k -H "Content-Type: application/json" -X POST -d '{"search": {"transaction_id": "00000000-00000001"},"signals": [{"name": "sale","partner_unique_id": "1","occurred_at_time": "1440607313","revenue": "100.00","value": "true"},{"name": "Quality Call","value": "true"},{"name": "Appointment Made","partner_unique_id": "1","occurred_at_time": "1440607313","value": "false"}], "custom_data": [{"name": "channel", "value": "Paid Search"}],"oauth_token": <YOUR OAUTH TOKEN>}'  https://invoca.net/api/2018-02-01/transactions.json

# SLOW: Attempt to apply multiple signals in multiple requests
curl -k -H "Content-Type: application/json" -X POST -d '{"search": {"transaction_id": "00000000-00000001"},"signals": [{"name": "sale","partner_unique_id": "1","occurred_at_time": "1440607313","revenue": "100.00","value": "true"}], "custom_data": [{"name": "channel", "value": "Paid Search"}],"oauth_token": <YOUR OAUTH TOKEN>}'  https://invoca.net/api/2018-02-01/transactions.json
curl -k -H "Content-Type: application/json" -X POST -d '{"search": {"transaction_id": "00000000-00000001"},"signals": [{"name": "Quality Call","value": "true"}], "custom_data": [{"name": "channel", "value": "Paid Search"}],"oauth_token": <YOUR OAUTH TOKEN>}'  https://invoca.net/api/2018-02-01/transactions.json
curl -k -H "Content-Type: application/json" -X POST -d '{"search": {"transaction_id": "00000000-00000001"},"signals": [{"name": "Appointment Made","partner_unique_id": "1","occurred_at_time": "1440607313","value": "false"}], "custom_data": [{"name": "channel", "value": "Paid Search"}],"oauth_token": <YOUR OAUTH TOKEN>}'  https://invoca.net/api/2018-02-01/transactions.json

Migration Notes

For upgrading from version 2017-02-01

  • URL path was changed
  • Added custom_data key, an array of objects for setting custom data values
  • signal key was changed to signals, which is now an array of the same objects with the following changes
    • Removed support for custom_parameter_1, custom_parameter_2, custom_parameter_3 (use new custom_data outer key instead)
    • Removed support for sale_amount (use revenue instead)
    • Removed support for description (recommended to use Custom Data Fields instead)